TERMS & CONDITIONS
1. Scope of Application
The following terms and conditions of business of www.oksanasvault.com (hereinafter referred to as “supplier”) apply to all agreements concluded between customers and supplier via the online shop at www.oksanasvault.com (hereinafter also referred to as “e-shop”). Unless otherwise agreed, these terms shall override any terms and conditions used by the customer. A consumer refers to a natural person who is acting primarily for purposes that are not related to his/her trade, business or profession. Customers who are not consumers are kindly requested to contact the supplier by e-mail (email@example.com).
2. Conclusion of contract
The following terms and conditions regarding the conclusion of contract apply to orders placed via our e-shop (www.oksanasvault.com). The presentation of goods in our e-shop does not constitute a legally binding offer on our part but is instead a non-binding invitation to consumers to order such goods. When ordering the desired goods, the consumer submits a binding offer by concluding a purchase agreement. When an order is received in our e-shop, the following rules apply: the consumer submits a binding offer of a contract by successfully completing the designated order process in our e-shop.
3. Terms of Delivery
Delivery is tracked and made through postal service (with a tracking number), applicable for the EU and in all other countries. Unless stated otherwise, the goods will be shipped out within 2 to 4 working days and delivery takes an average of 2-3 weeks with regular shipping service and 3-5 days if sent by courier service.
Should it not be possible to deliver the goods due to a fault on your part, despite three delivery attempts, we may withdraw from the contract. The value of the product will be reimbursed minus shipping costs and any other costs incurred during delivery attempts and returns. We reserve the right to not reimburse the value of the product if the extra costs exceed its value. It is the customer’s responsibility to cover any import costs if any. Oksana's Vault is not liable and will not offer any refunds if the goods are not retrieved from customs by the customer.
In case your order is not immediately available for shipment
This is a rare case scenario as we have multiple warehouses internationally. However, if the products you ordered are no longer available in stock, we will contact you to provide either a later delivery date or other available comparable products with same value, to select from at your discretion. In the case that you are not interested in either one of the alternative options; we will make a full reimbursement.
4. Warranty and complaint management
If you have any service inquiries, please contact our customer service team at firstname.lastname@example.org
Cancelations and Returns
Consumers have a right of cancellation within 15 days of receiving the goods without stating the reason for the return or by email. In order to process the return as quickly as possible, please include your order number, name, address, copy of e-mail and reason for your return. Please note we have different fulfillment centers around the world and kindly get in touch with us so we can give you the address to the one nearest to you.
To comply with the 15 day cancellation period, it is sufficient if you send the message (email) regarding the exercise of your right of cancellation before the cancellation period expires. If you cancel this contract, we undertake to refund all payments we have received from you, (not including delivery charges). For this refund, we use the same payment method that you used for the original transaction.
The refund will be executed once the goods are returned in satisfactory, new condition. All return costs are the responsibility of the consumer. Oksana's Vault is not responsible if the goods are lost during return shipping. That is why it is strongly advised to return the goods through a tracked mailing service of your choice. The right of cancellation does not apply in the case of goods that are not suitable for return for hygiene reasons. Obvious signs of use, such as make-up or lipstick marks, odor, removed labels, etc. are clear indications of use. All returned goods MUST be unused and returned in their original conditions and packaging. Please note that for a cancellation we require a clear statement from you (e.g. letter or e-mail sent to email@example.com) stating that you would like to return the goods and small description of the reason for our statistical purpose. Please place the items in their original condition in a parcel, with a copy of your cancellation letter including your order number, name, address, and telephone number.
5. Applicable law and place of jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The courts of Switzerland, have exclusive jurisdiction over all disputes arising in connection with the contractual relationship.
6. Limitation of Liability
WWW.OKSANASVAULT.COM DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR PROVIDED BY A THIRD PARTY THROUGH OR IN CONNECTION WITH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR SERVICE. WWW.OKSANASVAULT.COM MAKES NO REPRESENTATIONS CONCERNING ANY CONTENT CONTAINED IN OR ACCESSED THROUGH THE WEBSITE, AND WWW.OKSANASVAULT.COM WILL NOT BE RESPONSIBLE OR LIABLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, LEGALITY OR DECENCY OF MATERIAL CONTAINED IN OR ACCESSED THROUGH THE WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WWW.OKSANASVAULT.COM, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS, CONTRACTORS, LICENSORS, SUPPLIERS, SUCCESSORS AND ASSIGNS OF EACH, BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL, PUNITIVE OR OTHER DAMAGES YOU OR OTHERS MAY SUFFER, INCLUDING DAMAGES FOR LOST REVENUE, LOST PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF GOODWILL, BUSINESS INTERRUPTION, SERVICE INTERRUPTION, LOST DATA OR CONTENT, COMPUTER DAMAGE, COST OF SUBSTITUTE SERVICES, INABILITY TO USE THE WEBSITE, PRIVACY LEAKAGE, OR ANY OTHER LIABILITIES OR LOSSES CAUSED BY THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON OUR WEBSITE OR SUCH OTHER WEBSITES, ANY SERVICES OR PRODUCTS OBTAINED THROUGH OUR WEBSITE OR SUCH OTHER WEBSITES, ANY BREACH OF THESE TERMS, ANY ACT OR OMISSION BY US OR OUR PERSONNEL, WHETHER OR NOT THE POSSIBILITY OF SUCH DAMAGES HAS BEEN DISCLOSED IN ADVANCE OR COULD HAVE BEEN REASONABLY FORESEEN, REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (WARRANTY, CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN WWW.OKSANASVAULT.COM AND YOU.
7. Copyright information
The copyright to the content of the website belongs exclusively to www.oksanasvault.com and such content and may not be used, duplicated or reproduced without the express written consent of www.oksanasvault.com.